LEVEL 1

If in case of grievances, the customer can approach the Branch Manager or Regional Manager and discuss the grievance / Complaint/ issue. The contact number of the Branch Manager and Regional Manager are mentioned in the pass book and also displayed in the branch. The Branch Manager or Regional Manager shall resolve the issue within 7 working days.

LEVEL 2

If Customer is not satisfied with the response received at the branch level or don't receive a response, Customer can call the Belstar Toll free Customer care no 18001027049 or at Head office (044-45544026). Customer shall receive response within 3 working days of receipt the Complaint.

LEVEL 3

In case, the issue is not resolved within 3 working days of complaint, Customers can write a letter or contact

Mr. Banabihari Panda
Grievance Redressal Officer
Belstar Investment and Finance Private Limited
New no. 33, Old No. 14, 48th Street, 9th Avenue,
Ashok Nagar, Chennai- 600083
Tel: 91-44-43414569
E-mail ID: banabihari.p@belstar.in

Customers shall receive a response within 10 working days from the date of receipt of complaint.

LEVEL 4

If customer is not satisfied with the response received from Grievance Redressal Officer or do not receive any response within 10 working days, customer can contact: Microfinance Institutions Network (MFIN) in writing or make a phone call to the toll free numbers of 18002700317

LEVEL 5

If customer is not satisfied with the response received or don't receive any response within 30 days from the date of complaints, Customer may call or write to the following Officer of Reserve Bank of India

General Manager

Department of Non-Banking Supervision,
Reserve Bank of India, Fort Glacis,
Rajaji Salai, Chennai 600001.
Phone No.: 044-25393406
Fax No.: 044-25393797
E-mail ID: dnbschennai@rbi.org.in